Import from external backup

  • Unknown's avatar
    gregcreations · Member ·

    Hi, I have difficulties importing a webpage made with wordpress but backed up manually thru direct access to the site (my case siteground and ftp file transfer). I tried to upload the site to the hosting but it shows a basic empty wordpress template (first I had to fix the DB issue). How can I import the webpage as it was back in 2017? Thank you.

  • staff-totoro · Staff ·

    Hi there,

    The site gregcreations.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Siteground Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/gregcreations.com+dns

    To clarify, we are not the only providers of WordPress sites, and Siteground also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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