Import from Medium is stuck

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  davidchartier · Member · Oct 4, 2018 at 9:40 pm

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  Greetings! About five hours ago I imported a 138 KB zip file from Medium into a client’s new WordPress site here (blogbearapp.wordpress.com).

  If it’s helpful, the current blog we want to move is here: https://blog.bear-writer.com

  Should the import of around 20-30 posts take this long? Is there a way to stop and try again? I can’t find any tools in our WordPress dashboard; the import screen is just stuck spinning.

  Thanks for any help.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Oct 5, 2018 at 6:25 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. They can reset the importer for you! You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  gemmacevans · Member · Oct 5, 2018 at 2:53 pm

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  Hi davidchartier,

  I can’t see any stalled or active imports on blogbearapp.wordpress.com so it looks like the process may be complete now. Are you still seeing a spinner on the import page at My Sites > Import?

  If so, could you try clearing your browser cache?

  Solve Common Browser Issues

  Let me know how you get on.

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  davidchartier · Member · Oct 5, 2018 at 2:59 pm

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  Hi Gemma, thanks for checking in on this. I do still see the importer spinning and there are no posts or drafts on the blog. I checked in Safari and Firefox and cleared caches. I’m not sure what else to try.

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  gemmacevans · Member · Oct 8, 2018 at 9:55 am

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  Okay, I’ve sent an email to the address on your Account Settings page and will follow up with you there.

  Please let me know if that doesn’t come through.