Import from Xanga has been "processing" for several weeks?

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  derekmote · Member · Jan 20, 2014 at 7:33 pm

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  My import from Xanga has been “processing” for weeks now. I have 9 files to import from my old Xanga account. I think I made it through 2 of the 9 and then it quit. Every time I go to the import page, it says:

  “Processing… We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.”

  How do I get this fixed and finish the remainder of my import files?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 20, 2014 at 8:11 pm

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  I’ll tag this thread for Staff assistance with your import issue. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  NOTE: For further instructions on how to do a Xanga import, please see: http://en.support.wordpress.com/import/import-from-xanga/

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  derekmote · Member · Jan 20, 2014 at 9:30 pm

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  Thank you “timethief”. I have subscribed.

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  jackiedana · Member · Jan 20, 2014 at 9:43 pm

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  I have reset your Xanga import for you.

  For additional instructions on how to do a Xanga import, please see:
  http://en.support.wordpress.com/import/import-from-xanga/

  Note that you must open the .zip export folder you get from Xanga and import ALL of the files included in the .zip folder individually.

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  derekmote · Member · Feb 7, 2014 at 4:05 am

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  Jackiedana,

  Thanks for the reset. I attempted the upload again – but it is hung up “processing” for a few weeks again. I’m not sure why this is happening. I successfully uploaded 2/9 files, but the 3rd file keeps hanging up during upload and says:

  “Processing…
  We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.”

  Is there another way I can go about this upload?

  Thanks,
  Derek

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  jackiedana · Member · Feb 7, 2014 at 4:56 pm

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  Hi Derek,

  Sometimes the importer gets “stuck” and needs to be reset, which can be frustrating, but I am happy to assist you any time it happens.

  What I would recommend is that you try using a different browser to see if that helps, or possibly switch from the Xanga importer to the general WordPress importer tool.

  For Xanga imports, each file should complete the import within a few minutes (which you will know either by receiving an email or because the importer will allow you to upload your next file). If you get stuck again, please just post here right away, and I’ll reset it again.

  How many more files do you have to import?

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  derekmote · Member · Feb 7, 2014 at 7:07 pm

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  Thanks for the advice. I’ll try those variations (browser / importer).

  I have 9 files total. Thus far 2 successful, 7 remaining to upload.

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  jackiedana · Member · Feb 7, 2014 at 8:49 pm

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  Okay sounds good. Please let me know if you still have issues with it.