Import is stuck

• 

  ingeofwonderland · Member · Aug 14, 2020 at 11:41 am

  • Copy link
  • Add topic to favorites

  Hi,

  I’m trying to import my files from my paid blog to my free WordPress.com blog, but it has been stuck on 3,914 files for the past two days. I can’t cancel the import, nor can I try again, because ‘I can’t have two simultaneous imports.’ I’ve tried logging out, refreshing, clearing cookies/cache, restarting browser/computer… help?

  Thank you,
  Inge

• 

  ingeofwonderland · Member · Aug 14, 2020 at 1:07 pm

  • Copy link

  The website in question is https://ofwonderlandblogs.wordpress.com/.

• 

  staff-doublebassd · Staff · Aug 14, 2020 at 1:50 pm

  • Copy link

  Hi there,

  I have deleted the import job. Can you please try running the import again?

  https://ofwonderlandblogs.wordpress.com/wp-admin/import.php

  If it fails again, please let us know and we can investigate further for you. Many thanks!

• 

  ingeofwonderland · Member · Aug 14, 2020 at 2:01 pm

  • Copy link

  Hi,

  Thank you for getting back to me. I’ve run another import, and I’m getting stuck on 3,914 files again.

  Best,
  Inge

• 

  staff-blorbo · Staff · Aug 14, 2020 at 6:18 pm

  • Copy link

  I’ve reset your importer again.

  Meanwhile, what is the URL of the site you’re importing from?

• 

  ingeofwonderland · Member · Aug 14, 2020 at 7:11 pm

  • Copy link

  Thanks. I tried importing in smaller files and that seems to have done the trick. I was importing from http://ofwonderland.com.

  Thank you for your help, both of you. :)

• 

  staff-blorbo · Staff · Aug 14, 2020 at 7:48 pm

  • Copy link

  Ah excellent, I’m glad to hear that worked! :)