Import issue

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  anjemm2 · Member · Dec 4, 2018 at 12:48 pm

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  I tried to ‘reset account information’ to stop an import, but it won’t allow me to restart the import, or start another import, as it says one is already in progress. I have tried logging out and logging back in, as well as disconnecting then reconnecting the tumblr account.

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Dec 4, 2018 at 2:43 pm

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  See: https://en.forums.wordpress.com/topic/tumblr-imports/
  Due to the changes at tumblr there is currently heavy traffic at the WordPress.com importer so please be patient as staff work through the backlog. They need to reset the importer themselves.

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  staff-zinnia · Staff · Dec 4, 2018 at 4:06 pm

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  Good morning –

  I’ve reset the Tumblr importer for your site so you can try again.

  If it seems to take long, please be patient and don’t try cancelling the process yourself – we’re experiencing a high volume of imports from Tumblr at the moment causing a backlog of pending imports in our system. The imports are being run in the order they are submitted.

  If the new import doesn’t complete within 24 hours, please let us know.