Import not working

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  phoenixaries · Member · Dec 4, 2018 at 3:36 am

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  Hi the importer was stuck so I hit ‘Clear account information’ as I was instructed so I could try again. When I did however i was greeted with a message that read ‘You can only have one import active at a time.’ I’m so tired emotionally. Please help.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Dec 4, 2018 at 9:45 am

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  Hi there,

  I’ve reset the Tumblr importer for your site so you can try again.

  If it seems to take long, please be patient and don’t try cancelling the process yourself – we’re experiencing a high volume of imports from Tumblr at the moment causing a backlog of pending imports in our system. The imports are being run in the order they are submitted.

  If the new import doesn’t complete within 24 hours, please let us know.