Import Not Working Still
-
You mentioned that you would fix this issue and its still not resolved. This blog is critical to my business and we need to resolve ASAP. This was the email that (wordpress support team) sent:
We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.
and it’s been radio silent. Please help.
The blog I need help with is: (visible only to logged in users)
-
Hi there,
It looks like several posts were imported into your blog as shown here:
https://reputationxchange.wordpress.com/wp-admin/edit.php?post_type=post
Are you missing posts from your Squarespace blog?
-
We have nearly five years worth of blog posts..and we only see a handful which I copied and pasted. What can we do?
-
Hi there,
I tested your import by uploading one of your export files to a test blog. The import brought over 300+ posts. Can you try re-importing the blog file into your WordPress.com blog? It shouldn’t duplicate any files that were already uploaded, but it should bring over quite a few more than it has currently.
-
When going to import I get this message which will not go away (We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.)
Can I send over our export file and see if you can upload? Thanks so much for your help!
-
Hi!
I went ahead and sent you a note through your email address on file. Let’s continue the conversation there!
-
May you please email me at (email visible only to moderators and staff) so we can sort this out. Thank you very much!
Ben
-
Hi Ben,
If you would like to troubleshoot the issue on reputationxchange.wordpress.com, we’ll need to communicate through the email address on file for the account, not the email address you mention. Can you please reply back to the email I sent to the address on file for the account that owns reputationxchange.wordpress.com?
-
Greetings Jeremy,
When speaking to our team member, they did not receive your email ” email address on file for the account,” We have a couple accounts so, perhaps the email is slipping through into spam…but may you please email directly to the owner Leslie Gaines-Ross at (email visible only to moderators and staff)
Please we need to get back to our work. Thank you so very much! -
Hi!
I went ahead and resent the email to the address on file for the account. As I mentioned before, in order to help with the import for reputationxchange.wordpress.com, I’ll need to communicate directly with the email address on file for the account. Currently, that is not the email address you mention. Please check the email address you have listed on this account, which can be found at this link when logged in:
https://wordpress.com/settings/account/
Let me know if you have any additional questions!
-
Ok, I can talk over th phone? We checked our spam folder and nothing. if we cannot talk, may we please be put in contact with someone that can resolve this issue.
Best,
Ben
-
Ok, I can talk over th phone? We checked our spam folder and nothing. if we cannot talk, may we please be put in contact with someone that can resolve this issue.
Best,
Ben
-
Hey Ben!
I apologize, but we don’t offer support over the phone. Can you please email help@wordpress.com from the email address on the account and reference ticket #479972?
Please let me know when you’ve done that so I can respond as soon as possible!
- The topic ‘Import Not Working Still’ is closed to new replies.
WordPress.com Forums 