Import Process for more than 24 hours

  • Unknown's avatar
    julienguerin · Member ·

    Hi – I am having the following message for more than 24 hours:

    “We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.

    Could you please fix it?
    Thanks.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

  • Unknown's avatar
    julienguerin · Member ·

    Any update?

  • kokkieh · Staff ·

    You really need to be patient. These threads are answered by staff based on timestamps and you just moved this thread to the back of the queue, so now it will take even longer for them to get to this thread. It has been tagged. Staff will get to it, but I can’t tell you how long that will take as I have no idea how much of a backlog they have at present.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    Sorry about that! I just reset your WordPress importer, so you can try that import again. Please let me know if I can do anything more to help with that. :)

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