Import processing more than 24hours

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  kristinahostakova · Member · Nov 2, 2015 at 1:24 pm

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  Hello, I have imported wordpress site in .xml format and it’s not working. I’m encountering this message: ‘We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.’ Now its like 48 hours and still… Could you please help with this? Thank you.

  The blog I need help with is: (visible only to logged in users)

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  lubmir2k · Member · Nov 2, 2015 at 3:03 pm

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  Hi there,

  Staff will get to you shortly and resets the importer for you.
  Let me know if there’s something else that you need help with.

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  helper-brucea · Member · Nov 2, 2015 at 6:42 pm

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  Hello @kristinahostakova,

  I’ve reset the importer for you. Could you try it again?

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  dehre · Member · Nov 4, 2015 at 11:39 am

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  Hello!
  Can you please reset the importer for me too?
  I have the same problem like kristinahostakova since 2 weeks.

  Thank you very much!
  dehre

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  helper-brucea · Member · Nov 4, 2015 at 12:09 pm

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  @dehre

  I’ve reset that import for you.