Import status is still "Processing…" after received email

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  benchanhk · Member · Nov 7, 2013 at 7:54 am

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  There was an error while performing my blog import to http://benchanhk.wordpress.com.

  I have received the email that was about “Import failed”, but the import status is still “Processing…”

  Please follow up it, Thank you.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Nov 7, 2013 at 7:57 am

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  Tagged for Staff assist.

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  jackiedana · Member · Nov 7, 2013 at 8:05 pm

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  I have manually reset your importer. Please try the import again.

  Could you also note which platform your export file is coming from, so I can ascertain if you are using the correct importer?

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  benchanhk · Member · Nov 8, 2013 at 3:32 am

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  Sorry, the import status is still “Processing…” , which the importer that I used is “Movable Type and TypePad”.

  Another importer “Yahoo! 360” that I did not use, its status is also “Processing…” .

  Please follow-up it again, Thank you.

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  jackiedana · Member · Nov 12, 2013 at 7:15 pm

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  I’m sorry to hear you’re still having issues with your import. Is this an import from Yahoo! Hong Kong by any chance? If not, which platform are you trying to import your site from?

  If you can upload your export file to a dropbox or similar account so we can try the import from our end, we’d be happy to take care of this for you. Just let us know where we can find the file.

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  benchanhk · Member · Nov 13, 2013 at 3:57 am

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  Now, it is ok.

  Thank you very much.

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  jackiedana · Member · Nov 14, 2013 at 5:29 pm

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  That’s great. Thanks for letting us know.