import stuck

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  elliehearts · Member · Sep 16, 2016 at 6:43 pm

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  I tried an import many days ago, but the loader page still says, ‘We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.’

  Can someone reset this for me?

  Thanks,
  Ellie

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Sep 17, 2016 at 9:46 am

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  I have added modlook to this thread so a staff member can assist with resetting your import.

  Learn more about getting a moderator/staff reply for your questions:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  elliehearts · Member · Sep 17, 2016 at 11:23 pm

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  Thanks!

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  supernovia · Staff · Sep 18, 2016 at 5:17 am

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  Hi @elliehearts, it looks like the import completed, and your posts are there now. Can you confirm whether they’re all listed here?
  https://wordpress.com/post

  Also, you’ll want to be sure all of your images made it into the Media Library.

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  elliehearts · Member · Sep 18, 2016 at 11:03 pm

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  It doesn’t look like any of the newest items I was attempting to move over are there. But more importantly, I can’t import anything new because when I click Import>Typepad, the screen still says:

  “Processing…

  We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.”

  Thanks!

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  supernovia · Staff · Sep 19, 2016 at 7:43 pm

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  Ah, I didn’t realize you were importing from Typepad. I’ve cleared that importer for you. Cheers!

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  shcheer · Member · Sep 20, 2016 at 8:03 pm

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  I’m having the same problem. It’s been loading since September 10. I had no response on my forum post. The site I am importing from is about to be shut down and I need to know if my import will work or not.

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  timethief · Member · Sep 20, 2016 at 8:13 pm

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  @shcheer
  Please do not create duplicate threads:
  https://en.forums.wordpress.com/topic/import-loading-infinitely-says-to-contact-support-only-lets-me-post-on-forum?replies=1#post-2742880 Return to https://en.forums.wordpress.com/topic/import-loading-infinitely-says-to-contact-support-only-lets-me-post-on-forum?replies=2#post-2742887

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  elliehearts · Member · Sep 21, 2016 at 3:12 am

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  Thanks so much, that did fix it, but I busted it again. I think I see why and will be more diligent on my line separators. Sorry about that! But can you please clear the Typepad importer again?

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  staff-zinnia · Staff · Sep 23, 2016 at 1:00 am

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  Howdy!

  I’ve cleared the import for you.

  Let us know if we can help with anything else.

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  elliehearts · Member · Sep 23, 2016 at 2:10 am

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  Thanks so much!