import wix site error

garryc007184218 · Member · Jan 18, 2020 at 1:00 pm
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I getthe folowing error when trying to import WIX website:
It looks like we’re unable to reach that website address at this time. (ID: 655650a3-e16f-4ff8-86de-7dfa2695c3b0)
staff-mckluskey · Staff · Jan 19, 2020 at 11:38 am
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Hi there!

What’s the address of the site you’re trying to import to WordPress.com?
garryc007184218 · Member · Jan 19, 2020 at 11:53 am
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http://www.jumpdata.co.uk
staff-mckluskey · Staff · Jan 19, 2020 at 5:23 pm
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Thanks! I had a look at your site and I don’t see anything that could be causing the import to fail. I’ve reset the importer, just in case. Could you please try to import the site once again following these steps?

Import from Wix

Let us know how it went.
garryc007184218 · Member · Jan 19, 2020 at 6:48 pm
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so now it finds site but when I import I get:

It looks like we’re unable to reach that website address at this time. (ID: 99ea24a6-5f33-4c72-a346-18b266cc27c6)
kokkieh · Staff · Jan 20, 2020 at 6:30 am
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I was able to import your Wix site to a test site in my account without any errors, so the importer is working.

Please see if clearing your browser cache makes any difference, and if not, check if using a completely different browser helps.
garryc007184218 · Member · Jan 20, 2020 at 9:20 pm
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ok tried it in:

Google crome: It looks like we’re unable to reach that website address at this time. (ID: 508792cf-bf5a-429b-ae6f-6dd0dcb8a382)

Firefox: It looks like we’re unable to reach that website address at this time. (ID: f3f8e280-6083-4e20-95ad-8173d4f64f83)

Safari: It looks like we’re unable to reach that website address at this time. (ID: 96a0052f-170f-4d22-a656-50533e98b468)
garryc007184218 · Member · Jan 20, 2020 at 9:22 pm
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I cleared all cache it loads the page it just won’t import on my machine.
staff-blorbo · Staff · Jan 20, 2020 at 11:11 pm
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Ok, please make sure that your browser is up to date: https://browsehappy.com/

If it is, please do these two things:

1. Try clearing your browser’s cache and cookies.

2. Try with all browser extensions or add-ons temporarily disabled.

Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.
supernovia · Staff · Jan 20, 2020 at 11:21 pm
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it just won’t import on my machine.

Can you clarify whether you’re using the import here?
https://wordpress.com/import/

And if that isn’t working in your browser, can you try another browser?
garryc007184218 · Member · Jan 21, 2020 at 6:11 am
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yes I’m using the import at that link
kokkieh · Staff · Jan 21, 2020 at 6:37 am
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Are you trying to import to jumpdata.wordpress.com?

Would you be willing to let us try the import for you from our end?
garryc007184218 · Member · Jan 21, 2020 at 6:40 am
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yes please it seems I have tried everything you guys told me and no luck
garryc007184218 · Member · Jan 21, 2020 at 6:43 am
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I would like to migrate the website to a different host but I’d like the control that wordpress offers. I already have the host details.
kokkieh · Staff · Jan 21, 2020 at 7:38 am
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Okay, the importer is running now. You should receive a notification once it completes.

If you don’t get anything within a few hours, and don’t see the Wix posts on your WordPress.com site by that time either, please let us know.

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