importing

• 

  safaripig · Member · Dec 3, 2018 at 11:57 pm

  • Copy link
  • Add topic to favorites

  I started importing my blog and it wasn’t working so I hit ‘Clear account information’ and now its not letting my import anything. All that happens is ‘You can only have one running import at a time. Please wait for the current one to complete.’ Then a recommendation to contact support. Is this a glitch or is it still trying to import my blog information even when set to stop, and restart. Disconnecting my tumbler and reconnecting didn’t work either. What action should I take to fix this problem?

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Dec 4, 2018 at 6:19 am

  • Copy link

  Hi there,

  I’ve reset the Tumblr importer for your site so you can try again.

  If it seems to take long, please be patient and don’t try cancelling the process yourself – we’re experiencing a high volume of imports from Tumblr at the moment causing a backlog of pending imports in our system. The imports are being run in the order they are submitted.

  If the new import doesn’t complete within 24 hours, please let us know.