Importing from Salsify…

msgmarineshop · Member · May 31, 2021 at 12:20 pm
Copy link

Add topic to favorites
Good day
I have a product take on file (.csv) from a supplier, based on a WP export file from my site, so the content is all in the correct place.

the Problem

When I run the importer (on a sample set of 10 products ONLY) it accepts the file, does the column mapping and start the ‘import’ and then just sits there……with the comment ‘your products are now being imported….’

It has been in this state for a couple of hours !!

I have used the import process before with great success, the only difference on this occasion is that the images area at:-
http://images.salsify.com/image/upload/s–pxxxxx–/smexxxxxxxxxxxxa.png (edited)

Any and all help would be greatly appreciated

Regards and keep safe
Graham
maksimurasov · Member · May 31, 2021 at 12:35 pm
Copy link
Hi Graham,

Thank you for reaching out.

Do you have a chance to get a fresh CSV file to try to import again? Or maybe include less products in it, to see which one causes the error?

I will go ahead and mark this thread for staff attention, as I can not see the system as a volunteer.
msgmarineshop · Member · May 31, 2021 at 12:39 pm
Copy link
Hi maksimurasov

Thanks for the input:-

Have tried a second version of the file
Reduced the product count to 10

Both cases have had no effect

Appreciate the help.

Keep Safe
msgmarineshop · Member · May 31, 2021 at 12:44 pm
Copy link
Hi Again,

Tried 5 products, – same result… :(

appreciate the help.
deancroyal · Staff · May 31, 2021 at 11:27 pm
Copy link
Hi there – Could you offer us a couple of additional pieces of information please:

1. What is the URL of the site where you are trying to import?

2. Is the receiving site using WooCommerce? If so, are you using this importer?
msgmarineshop · Member · Jun 1, 2021 at 9:44 am
Copy link
Hi
thanks for the info.

trying to import to http://www.msgmsrine.co.za

thanks will try the importer…

appreciate the help

Keep safe

Graham
staff-mckluskey · Staff · Jun 1, 2021 at 11:01 am
Copy link
Hi Grahan,

The domain you shared does not exist, have you perhaps meant msgmarine.co.za? The site is not hosted on WordPress.com, so we wouldn’t be able to help but, if you’re having trouble using the importer @deancroyal shared above, try posting to the official WooCommerce support forums at https://wordpress.org/support/plugin/woocommerce/.

They might be able to advise better.
msgmarineshop · Member · Jun 1, 2021 at 11:20 am
Copy link
Thanks, yes MSGMARINE.co.za – my mistake :)

will see if they can help

Keep safe
fstat · Staff · Jun 1, 2021 at 11:52 am
Copy link
Hi there,

That site is not hosted by us and since you need help with the WooCommerce plugin you have to post in this forum:

https://wordpress.org/support/plugin/woocommerce

The forums you are currently posting are for providing support to WordPress.com hosted sites only.
msgmarineshop · Member · Jun 2, 2021 at 12:50 pm
Copy link
Hi,
unable to create an account / login on the link you provided???
this is now becoming a serious problem, is there any other options i can try?

appreciate your help

Keep safe
helper-heroponriki · Member · Jun 2, 2021 at 3:44 pm
Copy link
If you haven’t posted on the WordPress.org forums before, you need to register a new account here:

https://login.wordpress.org/register?locale=en_US

This is a different account from the WordPress.com account you use to post to the forums here and a different account from the one you use to manage your WordPress site.

Additionally we’re not able to help with your WooCommerce issue in this forum. You would need to contact Woo Support using one of the links below:

If you’re using the free version of WooCommerce you can post in their community forum, here:

https://wordpress.org/support/plugin/woocommerce/

Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

https://woocommerce.com/my-account/create-a-ticket/

I hope that clarifies things.

No items found.