Importing subscribers triggered security filters

  • Unknown's avatar
    marlo2 · Member ·

    We had 2 different opt-in subscription forms on our website, one with My Jetpack and another through PostUp. We’d like to import the PostUp subs into Jetpack but we get this error:

    The list of subscribers you added to your Newsletter (subscribers-blog-import-1673384373) seems to have triggered our security filters. Sorry for the hassle!

    I presume it might be due to the amount of subs, there are about 25k. Please advise. Would it be better to split the import into smaller chunks instead?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there, Jetpack support would know more, but it sounds to me like there could be an issue with one of the addresses in the list. Chunking the file into smaller pieces would at least help you get closer to identifying where the problem is, as I’d imagine the others would import without issue.

    If that does not work or if you just want to see what they recommend, can you contact Jetpack support directly at this link?

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