Importing SubStack subscribers to self-hosted WP install

• 

  barryrueger · Member · Aug 2, 2025 at 7:41 pm

  • Copy link
  • Add topic to favorites

  This is a freshly installed WP site, locally hosted NOT on WordPress.com
  Substack content imported mostly sucessfully.
  I cannot find ANY way to import the subscriber lists. Every instruction describes things that do not appear on my site.

  For instance, the WP site says:
  
  <b>Import Substack Subscribers to WordPress.com

  Now that you have exported your email list from Substack, follow the steps below to import it into your WordPress.com website:

  1. Visit your WordPress.com dashboard.
  2. On the left side, navigate to Users → Subscribers (or Jetpack → Subscribers if using WP Admin).
  3. Click the “Add subscribers” button in the upper right-hand corner.
  4. Click the “Import from Substack” option.</b>

  There is no “Users – Subscribers” or “Jetpack – Subscribers” option anywhere.

  Other places direct me to “Click the “Add subscribers” button in the upper right-hand corner.” That button does not exist.
  This is a fresh install, with JetPack added. There is one “admin” user only.

  The blog I need help with is: (visible only to logged in users)

• 

  barryrueger · Member · Aug 2, 2025 at 8:17 pm

  • Copy link

  Let me add, the WordPress install was done using the Softalicious tool provided by my ISP. I’m thinkiing that might be the problem.