Importing the hosted XML export file doesn't work

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  benhebaha · Member · Jun 11, 2015 at 6:30 pm

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  Hello,
  I am trying to move from hosted WordPress website to the free wordpress.com.

  I read the documentation:
  https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/view-all/

  did all steps, and got a 2 MB XML file to restore here.

  I received this message on-screen:

  Import WordPress
  Processing…

  We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.

  I got a confirmation email from wordpress.com.

  But: Nothing is there.. no posts, no pages, nothing!

  Is that because it is hosted on a subdirectory (domain.com/web)?

  or what?

  I also tried the postes-only export, which was strangely small (6 KB)
  and the result is same: nothing imported.

  Do you know any solution for this?

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  ariwinokur · Member · Jun 11, 2015 at 7:33 pm

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  I have tagged this thread so that it can be addressed by a staff member. Please make sure you are subscribed to this thread so that you know when the staff member responds. You can subscribe by clicking the “Subscribe to Topic” link on the right.

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  benhebaha · Member · Jun 11, 2015 at 11:34 pm

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  Thank you so much ariwinokur
  I hope anyone on the forum to help me.. with whatever workaround available.
  You know.. hundreds of posts, many categories, etc. will take huge time to be done one by one, copy paste.

  Thanks again :)

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  galois · Member · Jun 11, 2015 at 11:36 pm

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  I have tagged this thread so that it can be addressed by a staff member.

  You forgot to put the modlook tag for Staff assistance. I did it.

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  galois · Member · Jun 11, 2015 at 11:55 pm

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  Greetings to both, of course. :)

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  brookedot · Member · Jun 11, 2015 at 11:59 pm

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  hi @benhebaha,

  I don’t see any errors on our end. Could you try to upload the file one more time and let us know if you have any trouble.

  A 2MB file may take some time and will work best on a stable Internet connection as well.

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  benhebaha · Member · Jun 12, 2015 at 9:29 am

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  Worked this time!
  I had to stay not using internet connection for anything.. hoping nothing alter the connection
  It worked!

  One thing needs to be addressed: contributors/users
  When it imported the posts, it asked me if I want to assign the articles of “username” to drop-down menu of current usernames.

  That means:
  – You have to manually re-create all users from scratch, before doing the import.

  Please add this notice to the page:
  https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/view-all/

  So users not get this question after actually imported all content.. then go and do it but after the import, one article at a time.

  Much appreciation for everyone here helped us!! :)

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  brookedot · Member · Jun 12, 2015 at 8:12 pm

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  Hi benhebaha,

  Glad the import worked. You are correct, you’ll want to first invite the users via their WordPress.com username to your site before the import so you’ll be able to assign the post to them.

  In the event you want to change the author after import it is possible to use the bulk editor to assign the author after the import:
  https://en.support.wordpress.com/posts/edit-posts-screen/#bulk-edit

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  benhebaha · Member · Jun 14, 2015 at 9:27 am

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  Thank you so much!

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  atendencytofill · Member · Jun 15, 2015 at 3:45 am

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  Hi, I tried to import my older posts with a .xml file to xiaoyousuode.wordpress.com. but I got this message: We are sorry, but there was an error while performing your blog import to http://xiaoyousuode.wordpress.com
  Please contact support, and we’ll get everything fixed. will you please tell me what went wrong? thanks!

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  ariwinokur · Member · Jun 15, 2015 at 4:21 am

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  @atendencytofill,

  Instead of adding on to this thread, please start a new thread for a new issue. After you create the thread, tag the thread with “modlook” and a Staff member will address your issue.

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  atendencytofill · Member · Jun 15, 2015 at 5:10 am

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  Hi, I tried to import my older posts with a .xml file and I got this message:

  We are sorry, but there was an error while performing your blog import to http://xiaoyousuode.wordpress.com
  Please contact support, and we’ll get everything fixed.

  will you please tell me what went wrong? thanks!

  @modlook

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  justjennifer · Member · Jun 15, 2015 at 5:16 am

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  Just for anyone else who may look in on this thread in the future, the MODLOOK tag goes in the tags section of the sidebar of the forum post itself or at the bottom of the form if you are adding a new thread from the create new forum thread form.

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  ariwinokur · Member · Jun 15, 2015 at 5:18 am

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  @atendencytofill,

  Instead of adding on to this thread, please start a new thread (click here) for a new issue. After you create the thread, tag the thread with “modlook” and a Staff member will address your issue.

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  atendencytofill · Member · Jun 15, 2015 at 5:18 am

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  @ariwinokur sorry, posted here again by mistake. I already posted a new thread. Thank you for your help.

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  brookedot · Member · Jun 15, 2015 at 5:46 pm

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  Responded to @atendencytofill at:
  https://en.forums.wordpress.com/topic/importing-the-xml-export-file-doesnt-work

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  benhebaha · Member · Jun 15, 2015 at 9:02 pm

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  Staff here and members are doing SO GREAT job!
  My Respect :)

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  ariwinokur · Member · Jun 15, 2015 at 11:28 pm

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  @benhebaha,

  It is great to see. This is one of the things that makes the larger WordPress community such a special community!