Impossible d’accéder à mon tableau de bord

  • Unknown's avatar
    erikwebmaster · Member ·

    L’URL du site : https://www.nettoyagecanapé.fr
    Identifiant et adresse e-mail associée : Le compte a été crée avec Ionos avec l’adresse e-mail (email visible only to moderators and staff) (veuillez me répondre sur (email visible only to moderators and staff))

    Bonjour, j’ai essayé d’ajouter une extension cependant dans mon tableau de bord il était impossible d’ajouter des extensions ou de mettre à jour le site car WordPress considère que je suis pas le propriétaire (admin) alors que c’est le cas. J’ai donc contacté mon hébergeur Ionos pour voir avec eux et nous avons constaté que j’étais bien le seul administrateur du site internet. J’ai cherché sur les forums et ils conseillaient de revenir à une ancienne sauvegarde, ce que j’ai effectivement fait, cependant cela m’affiche à présent : ‘One or more database tables are unavailable. The database may need to be repaired.’, je clique ensuite sur ‘Repair’ et cela m’affiche le message suivant ‘Allow automatic database repair. To allow use of this page to automatically repair database problems, please add the following line to your wp-config.php file. Once this line is added to your config, reload this page.

    define(‘WP_ALLOW_REPAIR’, true);

    J’ai donc copier ce bout de code et je l’ai intégrer au php-config.php. Ensuite cela m’affiche ‘Repair and optimaze data base’ et cela m’indique ‘The users table is okay.

    Successfully optimized the users table.

    The usermeta table is okay.

    Successfully optimized the usermeta table.

    The posts table is okay.

    Successfully optimized the posts table.

    The comments table is okay.

    Successfully optimized the comments table.

    The links table is okay.

    Successfully optimized the links table.

    The options table is okay.

    Successfully optimized the options table.

    The postmeta table is okay.

    Successfully optimized the postmeta table.

    The terms table is okay.

    Successfully optimized the terms table.

    The term_taxonomy table is okay.

    Successfully optimized the term_taxonomy table.

    The term_relationships table is okay.

    Successfully optimized the term_relationships table.

    The termmeta table is okay.

    Successfully optimized the termmeta table.

    The commentmeta table is okay.

    Successfully optimized the commentmeta table.

    Repairs complete. Please remove the following line from wp-config.php to prevent this page from being used by unauthorized users.

    define(‘WP_ALLOW_REPAIR’, true);’

    Cependant lorsque j’enlève cette ligne, je retourne à l’étape numéro une où on me dit de remettre ce même code. Que dois-je faire ? Je suis coincé dans un cycle sans fin.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host webdesign-master.fr on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks!

  • Unknown's avatar
    erikwebmaster · Member ·

    Le problème c’est que je n’ai pas accès au tableau de bord et encore moins à l’option d’installation de nouveaux plugins, voilà le vrai problème. Donc le problème vient de WordPress, veuillez m’aider, Merci

  • Unknown's avatar
    helper-heroponriki · Member ·

    To avoid any confusion, it’s important to distinguish between three different versions of “WordPress”:

    1. The free, open-source WordPress software that powers your website.
    2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
    3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

    As we only help with managed hosted versions of the WordPress software that are our platform, we aren’t able to help you with your site since it’s not on our hosting platform. If you still have trouble with your own hosted version of WordPress, please reach out to the WordPress community for guidance: https://wordpress.org/support/forum/how-to-and-troubleshooting

    I hope that helps!

  • The topic ‘Impossible d’accéder à mon tableau de bord’ is closed to new replies.