impossible de se connecter au compte

  • Unknown's avatar
    profdeveaux · Member ·

    Bonjour, j’ai essayer de réinitialiser woordpress pour reprendre mon site à zéro et le compte utlisateur a été supprimé donc impossible d’accéder au backoffice. Impossible d’y accéder. Pourriez vous m’aider svp?

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hey there,

    I’m going to run your responses through Google Translate and respond in English if that’s ok? But feel free to communicate in your own language if you feel more comfortable.

    Hello, I tried to reset woordpress to start my site from scratch and the user account was deleted so it was impossible to access the backoffice. Unable to access it. Could you help me please?

    Currently this site is not hosted with WordPress.com – so ultimately, we don’t have access to the site or it’s backups. To obtain these you would need to get these from the hosting provider.

    Out of curiosity – are you looking to rebuild the site? If yes, we’d be happy to help with this, and we can offer guidance on how best to do this.

    From the get go, we provide a Built By Service, where we build the site for you: https://wordpress.com/built-by-wordpress-com/ – this is a really good solution if time is of the essence.

    Alternatively, our plans can be seen here: https://wordpress.com/pricing/

    To note, in order to install custom themes and plugins (like WooCommerce), the business plan would be required:

    I hope this proves to be useful information.

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