Impossible to access to wordpress, lost password but no mail come

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  chloegstudio · Member · May 11, 2020 at 5:06 pm

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  Hello,

  I’m working for a client and I bought the domain and web hosting two weeks ago. Everything is activated but each time we try to access to the wordpress platform we can’t. We use this link : http://www.camillejeanjean.com/wp-login and since we bought the hosting and domain I think we try to access like 20 times. We always clic on ‘lost your password’ enter the e-mail and then we never received anything. My client really need to have her website done. She already ask on the forum, never received a feedback about it, and now I’m taking the lead on it. Could you please help us ?

  Many thanks in advance
  Best

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  staartmees · Member · May 11, 2020 at 5:23 pm

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  We can’t help you as that isn’t Running on the WordPress.com platform but uses the open source WordPress.org. Their support is at https://wordpress.org/support/

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  mrsnlchauhan · Member · May 11, 2020 at 5:23 pm

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  Hi @chloegstudio,

  Sorry to hear about the issue you and your client are facing. This is really frustrating, unfortunately, you seem to have landed in the wrong forum.

  Your client’s site is using the Open Source WordPress project and is hosted with Dreamhost.

  For sites like such, we have the following forum where you can ask for help:

  https://wordpress.org/support/forums/

  Kindly post your issue in the form at above link and someone will help you out there.

  Best :)
  Sunil Chauhan

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  chloegstudio · Member · May 12, 2020 at 5:48 am

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  Hello everyone,
  Thanks for your feedbacks! I contact the other forum.
  Best
  Chloé Grienenberger