Impossible to log in to WP admin
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Hello,
I’m helping my fiancé recover her access to WP admin – but I need help!We have tried the usual password recovery routine, but we don’t get there in the end. We do get an email from WordPress with a link to generate a new password – so far so good.
However, when we get to the target of the link, there is already a password pre-filled. My fiancé uses the site in french, so I don’t know exactly what the button says, but here’s the problem: is this already the new password set, or do we have to click the button to set it? When the button is clicked, a new password is generated and pre-filled, but it’s as unclear as before.
We tried both options, and both didn’t work. After trying a lot of times, we are now “locked out because of too many failed login attempts”.
We don’t know what to do anymore. My fiancé needs access to her site urgently. Any help is greatly appreciated!
HenrikThe blog I need help with is: (visible only to logged in users)
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Contrary to what’s stated above, the blog I need help with is http://www.paris-berlin.cool.
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Does this sound sketchy, as I’m not the owner of the mentioned blog? Well, it might, but then again – the owner of the mentioned blog can not log in to her WP-admin, and neither to this forum. That’s why I created an account.
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This WordPress.com support forum can only assist with sites that are actually hosted here. That site is hosted by OVH. If it is using the WordPress.org software then you can register an account to ask for further help at:
https://wordpress.org/support/
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