impossible to log on gravatar

colinleverger · Member · Aug 30, 2016 at 5:17 pm
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Hi, I received/resend many times the activation email for Gravatar, clicked on the provided link but I still cant log in Gravatar to manage my pics. Does anyone have the same pb here?
milkafun · Member · Aug 31, 2016 at 10:19 am
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Same problem, i tried to connect to gravatar yesterday after a long period of non-use, and he told me to activate my account (i already did it one year ago), but when i do it again, i land on the same page of confirmation again and again… And i’m stuck here :/
justjennifer · Member · Sep 14, 2016 at 5:08 pm
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Hi folks, were you able to resolve this issue since posting here?
colinleverger · Member · Sep 14, 2016 at 7:15 pm
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Hi, I still have the same problem today… Tried to log with different browser and private nav. too.
justjennifer · Member · Sep 14, 2016 at 7:22 pm
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Ok then, since you are logged in now to WordPressdotcom, what happens when you hover your mouse over your gravatar image at the top right corner of your forum browser window and then click on @colinleverger?

Does it take you to your profile on Gravatar?

If so, click on the “Sign in” button?

Does that log you in to Gravatar?

If that doesn’t work for you, you can edit your profile here: https://wordpress.com/me

That doesn’t solve the issue of uploading more photos, but you should be able to upload a new Gravatar profile image there.

Let me know how that goes.
justjennifer · Member · Sep 14, 2016 at 7:27 pm
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Just a bit more general information https://en.gravatar.com/support/wordpress-accounts/
colinleverger · Member · Sep 14, 2016 at 7:33 pm
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After all those steps, still have the same page, the system wants me to activate my account (which is obviously already active!) :(

Ok so my wordpress profile picture is linked to gravatar in some ways?
justjennifer · Member · Sep 14, 2016 at 7:38 pm
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OK then, sorry I couldn’t help with this. I’ve tagged this for Staff assistance, but this week staff availability is limited. Please be patient.
colinleverger · Member · Sep 14, 2016 at 7:39 pm
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Ok, thanks for your time anyway, I am not in a hurry right now! :)
milkafun · Member · Sep 15, 2016 at 9:51 am
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Yup, doesn’t work for me too, but thanks for the help :D

Hope the staff will find a solution !
staff-doublebassd · Staff · Sep 15, 2016 at 7:14 pm
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@colinleverger,

There is a glitch in our system that prevented you from receiving the activation e-mail from us. We apologize for the convenience. However, I have fixed the issue on our end, so you should be ready to go.

I’ll take a look at yours now, @milkafun.

Thanks!
staff-doublebassd · Staff · Sep 15, 2016 at 7:15 pm
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@milkafun,

Yeah, same issue. You should be good to go as well. Thanks!
colinleverger · Member · Sep 15, 2016 at 7:22 pm
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It works now, thanks for your help! :-)
staff-doublebassd · Staff · Sep 15, 2016 at 7:24 pm
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Of course!
milkafun · Member · Sep 16, 2016 at 9:03 am
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Yeah, perfect, it works ! Thank you !
annanishikinomiy · Member · Sep 17, 2016 at 3:46 pm
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I have problem with e-mail not arriving after it said i need to confirm it
staff-doublebassd · Staff · Sep 20, 2016 at 4:27 am
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Anytime, @milkafun!
staff-doublebassd · Staff · Sep 20, 2016 at 4:28 am
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@annanishikinomiy,

I just resent the activation email your way.

Please let me know if you did not receive it.

Thanks!

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