Impossible to open the website

• 

  branndusenon · Member · Feb 2, 2023 at 3:12 pm

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  Hello,

  My issue is that since this morning, it’s impossible to acces my website : https://www.le115duparticulier.fr
  It seems that a fatal error occurde.
  From what i i’ve been reading on you support’s web page, it’s possible to resolve the bug but i really don’t know where to start and i need help to solve this problem as soon as possible.
  Could you please send me precise instruction or try to check out the issue with your service.

  Thank you in advance

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Feb 3, 2023 at 12:10 am

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  Hi there,

  We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host uses the open-source variant of the WordPress platform — sometimes called “WordPress.org” — which functions differently than what we offer here on WordPress.com.

  The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!