Impossible to upload images

  • Unknown's avatar
    notthatkgb · Member ·

    Greetings,
    I’ve been trying to upload more photos to my site (as above) but can’t anymore. Can you kindly assist?

    Thanks in advance

    Kim Gordon-Bates

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted at HostGator.

    We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

    You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you figure out why you can’t upload images anymore. Your site is photo heavy, so you may have reached a storage limit for your hosting account.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

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