Improve the Subscribe Widget's UX

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  jessicazr · Member · Mar 9, 2021 at 7:06 pm

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  Although the subscribe widget allows us to change the widget title for followers (to “You are already subscribed” or similar), the optional text, email form field, and subscribe button remains regardless.

  This is a confusing, contradictory visual.

  Would be great to have a way for the optional text, form field, and subscribe button to disappear after a user is already subscribed.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Mar 10, 2021 at 9:13 am

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  Hello there,

  Many thanks for that feedback.

  The main reason for this experience is because there is a two factor opt-in for subscribing.

  Once an email is added into the subscription block, that needs to confirmed.

  I hope that clears up any confusion there.

  Many thanks.

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  jessicazr · Member · Mar 10, 2021 at 5:01 pm

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  Thank you for the explanation, which makes sense from a backend point of view, but is still confusing for the end user. A couple of options from a UI/UX perspective:

  1. Make the fields disappear after email confirmation.

  2. Or, if the above is too hard to trace, after email address submission, replace the fields with a “problem with your subscription?” link that links to either a new form/page or reloads the fields. (actually, this link could appear after confirmation in #1 as well)

  I’m sure these fixes are not easy to code, but would much improve the UX.

  Thanks for your consideration.

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  staff-blorbo · Staff · Mar 10, 2021 at 6:47 pm

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  Thanks! We’ll definitely consider this. :)

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  jessicazr · Member · Mar 11, 2021 at 12:27 am

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  Thank you (: