In Spain no wordpress.com web or blog can be access via Movistar provider

unbosquedeteverde · Member · Aug 10, 2014 at 12:06 am
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During last three months the access to wordpress.com webs and blog, all of them, using the most popular spanish internet provider <Telefonica-Movistar> had been problematic, slow sometimes, very slow others.

Since today the access via <Telefonica-Movistar> to all wordpress.com blogs is, in fact, imposible. No way.

Not just my case. Other Movistar users, in different forums, are complaining about the same problem.

I´m writing this message here cos i had installed an VPN in my system. Without it, no way conecting to this forum.

WordPress.com should be aware about this issue. For spanish WP.COM users is a must to be able, and know that are readers too, to access wp.com via Movistar.

Any help would be really appreciated.

Thanks a lot.

The blog I need help with is: (visible only to logged in users)
futureswitch · Member · Aug 10, 2014 at 12:19 am
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Hi, there. Your site appears to be self-hosted. So you’re better off posting this over at the WordPress.ORG support forums:
https://wordpress.org/support/

But this sounds like a problem with your internet service provider. Have you complained to your ISP?

-Brian
timethief · Member · Aug 10, 2014 at 12:30 am
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@futureswitch

Your site appears to be self-hosted.

Not true.
lecturassumergidas.com is hosted by Automattic (owns wordpress.com)
whois
Name Servers:
ns2.wordpress.com
ns3.wordpress.com
ns1.wordpress.com

@unbosquedeteverde
I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
unbosquedeteverde · Member · Aug 10, 2014 at 12:35 am
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Thanks a lot timethief. It´s very very important.
timethief · Member · Aug 10, 2014 at 12:38 am
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As you can see from the sticky post here https://en.forums.wordpress.com/topic/uk-isps-temporarily-blocked?replies=3 there have been issues with Sky that have been cleared up. Please be patient while waiting for Staff.
unbosquedeteverde · Member · Aug 10, 2014 at 12:41 am
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I see. Ok timethief. Thanks again.
futureswitch · Member · Aug 10, 2014 at 12:44 am
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@timethief, thanks for the tip.

Cheers,
-Brian
unbosquedeteverde · Member · Aug 10, 2014 at 10:26 am
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@timechief

The problem seems that, mainly, had been fixed. At least the no connection at all to any wordpress.com fron movistar internet provider. Sometimes keeps trying to connect for around 10 seconds -something that don´t happen when using an VPN- but after that the connection is stablish.

Faster connection using an VPN rather than direct connection between Movistar ISP and WordPress.com is something i really can´t understand

Anyway, I´ll keep monitoring the behaviour and let you know, and wordpress.com, any changes.

Thanks a lot for your help. Thanks too to the wordpress.com staff.
chusmz · Member · Aug 10, 2014 at 10:38 am
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same problem that @unbosquedeteverde.

Thanks for your help.
tractorista308 · Member · Aug 10, 2014 at 5:27 pm
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same problem that @unbosquedeteverde.
unbosquedeteverde · Member · Aug 10, 2014 at 5:43 pm
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@timechief Hello again. In my case i´m still able to access wordpress.com webs from MOVISTAR ISP (Spain). Sluggish access most of the time, not understandable with a 100megas fiber connection, but i can access. But other people in Spain are commenting in different threads that they still can not…

I´m afraid something keeps been weird between MOVISTAR ISP (SPAIN) and WordPress.com…

Thanks.
amightywp · Member · Aug 12, 2014 at 4:31 pm
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Hi there,

Could one or two of you who have Movistar as an ISP please follow the instructions included below to get a traceroute from your computer to <b>s0.wp.com</b> (<i>not</i> to your own site)? This will help us diagnose what is going wrong here.

Instructions:
http://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/#traceroutes

Thank you very much in advance!
chusmz · Member · Aug 12, 2014 at 4:41 pm
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This is my traceroute (sorry for my bad english).

C:UsersJesus>tracert s0.wp.com

Traza a la dirección cs82.wac.edgecastcdn.net [93.184.220.111]
sobre un máximo de 30 saltos:

1 1 ms 1 ms 1 ms 192.168.1.1
2 109 ms 59 ms 35 ms 192.168.153.1
3 37 ms 36 ms 36 ms 98.Red-81-46-37.staticIP.rima-tde.net [81.46.37.98
]
4 46 ms 46 ms 46 ms 213.140.50.54
5 47 ms 49 ms 57 ms 62.156.128.33
6 52 ms 47 ms 51 ms mad-sb3-i.MAD.ES.NET.DTAG.DE [217.5.95.166]
7 58 ms 66 ms 59 ms 80.150.169.166
8 50 ms 50 ms 48 ms 93.184.220.111

Traza completa.
amightywp · Member · Aug 12, 2014 at 4:52 pm
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Hi @chus,

Thanks so much for that. Since you’ve already responded, would you mind giving me some additional information?

Would you do a traceroute to these addresses as well?
dfw.wordpress.com
sat.wordpress.com
iad.wordpress.com

Are those sites loading if you just visiting them in a web browser? If not, what does the error message say (in detail after you click the “More” button in Chrome)?

Could you also check to see if the secure versions of those sites load? So go to each of the following three addresses and let me know if they pull up for you:
https://dfw.wordpress.com
https://sat.wordpress.com
https://iad.wordpress.com

Thanks again for checking this. You’re really helping!
chusmz · Member · Aug 12, 2014 at 5:25 pm
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Would you do a traceroute to these addresses as well? dfw.wordpress.com sat.wordpress.com iad.wordpress.com

C:UsersJesus>tracert dfw.wordpress.com

Traza a la dirección dfw.wordpress.com [192.0.81.250]
sobre un máximo de 30 saltos:

1 1 ms 2 35 ms 3 36 ms 13]
4 * ]
5 * 6 * 7 * 8 * ]
9 * 10 * 11 * 12 * 13 * 14 55 ms * ]
15 * 16 56 ms * ]
17 * 18 * 19 * 20 * ]
21 * 22 * 23 * 24 56 ms * ]
25 * 26 * ]
27 * 28 * ]
29 * 30 * ] <1 ms <1 ms 192.168.1.1
35 ms 35 ms 192.168.153.1
35 ms 40 ms 113.Red-81-46-37.staticIP.rima-tde.net [81.46.37.1
55 ms 53 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
54 ms 53 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
56 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
* * Tiempo de espera agotado para esta solicitud.
* 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
56 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
* * Tiempo de espera agotado para esta solicitud.
* 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
* * Tiempo de espera agotado para esta solicitud.
61 ms 58 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
* * Tiempo de espera agotado para esta solicitud.
* 58 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
* * Tiempo de espera agotado para esta solicitud.
59 ms 59 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225

Traza completa.
——————————

C:UsersJesus>tracert sat.wordpress.com

Traza a la dirección sat.wordpress.com [76.74.254.123]
sobre un máximo de 30 saltos:

1 1 ms <1 ms <1 ms 192.168.1.1
2 38 ms 72 ms 39 ms 192.168.153.1
3 37 ms 35 ms 36 ms 209.Red-81-46-53.staticIP.rima-tde.net [81.46.53.2
09]
4 * * * Tiempo de espera agotado para esta solicitud.
5 * * * Tiempo de espera agotado para esta solicitud.
6 * * * Tiempo de espera agotado para esta solicitud.
7 * * * Tiempo de espera agotado para esta solicitud.
8 * 54 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
9 * * * Tiempo de espera agotado para esta solicitud.
10 * * * Tiempo de espera agotado para esta solicitud.
11 * * * Tiempo de espera agotado para esta solicitud.
12 * 92 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
13 * * * Tiempo de espera agotado para esta solicitud.
14 * 55 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
15 * * * Tiempo de espera agotado para esta solicitud.
16 56 ms * 136 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
17 * * * Tiempo de espera agotado para esta solicitud.
18 * 69 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
19 * * * Tiempo de espera agotado para esta solicitud.
20 * * * Tiempo de espera agotado para esta solicitud.
21 * * * Tiempo de espera agotado para esta solicitud.
22 * * 57 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
23 * * * Tiempo de espera agotado para esta solicitud.
24 104 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
25 * * * Tiempo de espera agotado para esta solicitud.
26 * * * Tiempo de espera agotado para esta solicitud.
27 * * * Tiempo de espera agotado para esta solicitud.
28 * * * Tiempo de espera agotado para esta solicitud.
29 * * * Tiempo de espera agotado para esta solicitud.
30 * * 61 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]

Traza completa.
————————————-

C:UsersJesus>tracert iad.wordpress.com

Traza a la dirección iad.wordpress.com [66.155.11.238]
sobre un máximo de 30 saltos:

1 1 ms <1 ms <1 ms 192.168.1.1
2 35 ms 35 ms 35 ms 192.168.153.1
3 35 ms 35 ms 35 ms 209.Red-81-46-53.staticIP.rima-tde.net [81.46.53.2
09]
4 * 54 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
5 * * * Tiempo de espera agotado para esta solicitud.
6 * * * Tiempo de espera agotado para esta solicitud.
7 * * * Tiempo de espera agotado para esta solicitud.
8 54 ms * 53 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
9 * * * Tiempo de espera agotado para esta solicitud.
10 * * * Tiempo de espera agotado para esta solicitud.
11 * * * Tiempo de espera agotado para esta solicitud.
12 * * 57 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
13 * * * Tiempo de espera agotado para esta solicitud.
14 * 56 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
15 * * * Tiempo de espera agotado para esta solicitud.
16 * 104 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
17 * * * Tiempo de espera agotado para esta solicitud.
18 56 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
19 * * * Tiempo de espera agotado para esta solicitud.
20 * * * Tiempo de espera agotado para esta solicitud.
21 * * * Tiempo de espera agotado para esta solicitud.
22 * 56 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
23 * * * Tiempo de espera agotado para esta solicitud.
24 * 59 ms 60 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
25 * * * Tiempo de espera agotado para esta solicitud.
26 * * * Tiempo de espera agotado para esta solicitud.
27 * * * Tiempo de espera agotado para esta solicitud.
28 57 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]
29 * * * Tiempo de espera agotado para esta solicitud.
30 58 ms * 61 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
]

Traza completa.

Are those sites loading if you just visiting them in a web browser? If not, what does the error message say (in detail after you click the “More” button in Chrome)?

dfw.wordpress.com: OK
sat.wordpress.com: OK
iad.wordpress.com: Don’t load; Message error: “Esta página web no está disponible”

Could you also check to see if the secure versions of those sites load? So go to each of the following three addresses and let me know if they pull up for you: https://dfw.wordpress.com https://sat.wordpress.com https://iad.wordpress.com

https://dfw.wordpress.com : OK
https://sat.wordpress.com : OK
https://iad.wordpress.com : don’t load ; Message Error: “Esta página web no está disponible”

Bufff! …This was a big problem for me :)

Thanks!
amightywp · Member · Aug 12, 2014 at 5:34 pm
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Thanks again for doing that. I know it was a pain. I have someone looking at it now and as soon as we get any information we will let you know!
chusmz · Member · Aug 12, 2014 at 5:38 pm
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Ok. Thank you very much (sorry for my bad english again).
unbosquedeteverde · Member · Aug 12, 2014 at 6:01 pm
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@amightywp Thanks a lot for your help.

Here they are, the traceroutes you asked about:

Traza a la dirección cs82.wac.edgecastcdn.net [93.184.220.111]
sobre un máximo de 30 saltos:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 2 ms 175.Red-80-58-67.staticIP.rima-tde.net [80.58.67
.175]
3 6 ms 6 ms 6 ms 13.Red-80-58-86.staticIP.rima-tde.net [80.58.86.
13]
4 7 ms 6 ms 5 ms 201.Red-81-46-7.staticIP.rima-tde.net [81.46.7.2
01]
5 3 ms 2 ms 2 ms 213.140.50.70
6 3 ms 3 ms 3 ms 213.140.52.90
7 7 ms 4 ms 5 ms mad-sb3-i.MAD.ES.NET.DTAG.DE [217.5.95.197]
8 36 ms 35 ms 35 ms 80.157.130.50
9 38 ms 35 ms 27 ms 93.184.220.111

Traza completa.

C:Windowssystem32>tracert dfw.wordpress.com

Traza a la dirección dfw.wordpress.com [192.0.81.250]
sobre un máximo de 30 saltos:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 1 ms 175.Red-80-58-67.staticIP.rima-tde.net [80.58.67
.175]
3 5 ms 5 ms 6 ms 13.Red-80-58-86.staticIP.rima-tde.net [80.58.86.
13]
4 8 ms 5 ms 6 ms 21.Red-80-58-76.staticIP.rima-tde.net [80.58.76.
21]
5 3 ms 3 ms 4 ms 97.Red-81-46-1.staticIP.rima-tde.net [81.46.1.97
]
6 3 ms 3 ms 3 ms 146.Red-80-58-87.staticIP.rima-tde.net [80.58.87
.146]
7 3 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.2
25]
8 * * * Tiempo de espera agotado para esta solicitud.
9 22 ms 22 ms 21 ms Xe5-1-6-0-grtpareq1.red.telefonica-wholesale.net
[84.16.13.2]
10 23 ms 28 ms 21 ms prs-b8-link.telia.net [80.239.192.73]
11 104 ms 47 ms 36 ms prs-bb1-link.telia.net [213.155.131.0]
12 108 ms 109 ms 110 ms ash-bb3-link.telia.net [80.91.251.98]
13 154 ms 159 ms 143 ms dls-bb1-link.telia.net [213.248.80.142]
14 * * * Tiempo de espera agotado para esta solicitud.
15 * * * Tiempo de espera agotado para esta solicitud.
16 * * * Tiempo de espera agotado para esta solicitud.
17 * * * Tiempo de espera agotado para esta solicitud.
18 * * * Tiempo de espera agotado para esta solicitud.
19 * * * Tiempo de espera agotado para esta solicitud.
20 * * * Tiempo de espera agotado para esta solicitud.
21 * * * Tiempo de espera agotado para esta solicitud.
22 * * * Tiempo de espera agotado para esta solicitud.
23 * * * Tiempo de espera agotado para esta solicitud.
24 * * * Tiempo de espera agotado para esta solicitud.
25 * * * Tiempo de espera agotado para esta solicitud.
26 * * * Tiempo de espera agotado para esta solicitud.
27 * * * Tiempo de espera agotado para esta solicitud.
28 * * * Tiempo de espera agotado para esta solicitud.
29 * * * Tiempo de espera agotado para esta solicitud.
30 * * * Tiempo de espera agotado para esta solicitud.

Traza completa.

C:Windowssystem32>tracert sat.wordpress.com

Traza a la dirección sat.wordpress.com [76.74.254.123]
sobre un máximo de 30 saltos:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 2 ms 2 ms 175.Red-80-58-67.staticIP.rima-tde.net [80.58.67
.175]
3 * * * Tiempo de espera agotado para esta solicitud.
4 7 ms 7 ms 7 ms 93.Red-80-58-72.staticIP.rima-tde.net [80.58.72.
93]
5 3 ms 3 ms 3 ms 177.Red-80-58-87.staticIP.rima-tde.net [80.58.87
.177]
6 3 ms 3 ms 3 ms 146.Red-80-58-87.staticIP.rima-tde.net [80.58.87
.146]
7 * 3 ms 3 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.2
25]
8 17 ms 3 ms 3 ms 213.140.50.218
9 22 ms 21 ms 21 ms Xe2-0-0-0-grtparix3.red.telefonica-wholesale.net
[84.16.12.230]
10 * * * Tiempo de espera agotado para esta solicitud.
11 135 ms 140 ms 135 ms xe-9-2-0.dal33.ip4.gtt.net [89.149.181.125]
12 139 ms 139 ms 139 ms peer1-gw.ip4.gtt.net [77.67.71.30]
13 148 ms 147 ms 155 ms 10ge-xe-2-3-0.sat-8500v-sbcor-1.peer1.net [216.1
87.124.39]
14 151 ms 149 ms 166 ms 10ge.xe-0-0-1.sat-8500v-sbdis-1.peer1.net [216.1
87.124.66]
15 146 ms 146 ms 142 ms . [76.74.254.123]

Traza completa.

In my case, from at least four months, the access to wp.com sites had been erratic, sometimes ok during a brief period of time, 1 minute or so, but most of the times very slow. The browser keeps trying to connect ( conecting…) for 10, 15, even 40 seconds till the page is loaded.

Just now, with my wp.com site – lecturassumergidas.com –
is happening what i told you in my previous parragrah

The three sites you paste in your previous message: https://dfw.wordpress.com https://sat.wordpress.com https://iad.wordpress.com looks like are loading ok, quick, most of the times but https://iad.wordpress.com/ sometimes seems slow (5, 10 sec). The browser says -waiting for response…-

Hope this info helps…thank you very much

tractorista308 · Member · Aug 12, 2014 at 9:51 pm

In this momment from Movistar Spain

[yoyo@lenovo-antergos ~]$ traceroute s0.wp.com
traceroute to s0.wp.com (93.184.220.111), 30 hops max, 60 byte packets
 1  192.168.1.1 (192.168.1.1)  0.263 ms  0.415 ms  0.631 ms
 2  120.Red-80-58-67.staticIP.rima-tde.net (80.58.67.120)  40.784 ms  42.476 ms  43.940 ms
 3  * * *
 4  101.Red-81-46-7.staticIP.rima-tde.net (81.46.7.101)  58.426 ms  60.146 ms  61.601 ms
 5  * * *
 6  Xe7-1-1-0-grtmadde2.red.telefonica-wholesale.net (84.16.13.206)  67.719 ms  48.641 ms  48.430 ms
 7  62.156.128.33 (62.156.128.33)  50.591 ms  52.048 ms  53.786 ms
 8  mad-sb3-i.MAD.ES.NET.DTAG.DE (217.5.95.166)  58.237 ms  58.360 ms  58.785 ms
 9  80.157.130.50 (80.157.130.50)  59.702 ms  61.664 ms  62.866 ms
10  93.184.220.111 (93.184.220.111)  48.796 ms  49.024 ms  49.757 ms

amightywp · Member · Aug 13, 2014 at 8:50 am
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Thank you very much everyone! We’re working on getting this resolved. We have someone working on it right now.

Thanks so much for your patience!

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The topic ‘In Spain no wordpress.com web or blog can be access via Movistar provider’ is closed to new replies.

In Spain no wordpress.com web or blog can be access via Movistar provider

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