Inability to activate theme

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  hesho333 · Member · Feb 16, 2020 at 12:34 pm

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  Hello,

  I’m trying to activate theme and it gives me this message:

  Inability to activate theme

  what is the possible reason?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Feb 16, 2020 at 12:56 pm

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  It looks like your above site is already using a custom theme called Directory.

  If you are encountering an issue when trying to change to a different theme, you may want to use the LiveChat and email support feature of your plan since it looks like you have an upgrade plan on your site. You can access that support at https://wordpress.com/help/contact/

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  staff-mckluskey · Staff · Feb 17, 2020 at 10:08 am

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  @hesho333 were you able to solve this already? As @justjennifer pointed out, you can reach us via live chat 24/7 it’s a faster way of getting support but, if you prefer to talk with us here, let us know what theme you’re trying to install and what exact message you see.