Inability to purchase a plan
-
Hello, I am unable to purchase the Creator plan
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi there, if you’ve encountered the “Purchases disabled” message in your dashboard, you should also see a link to contact the WordPress.com Billing team directly. This isn’t something that the Forum’s team can assist with.
Here are more payment troubleshooting tips
Whether you’re trying to purchase a new plan, domain, or email hosting or renew an existing subscription, there are a few reasons why your payment may be declined. This guide will cover common reasons why your payment may fail and how you can fix them. Check Your Card Details Double-check the name, number, expiration date, and security code (CVV) of the debit or credit card you have attemp -
@omegatsolutions The above reply from @thestealingofemily is incorrect. Please see the correct information in this forum reply from WordPress.com forum staff.
-
@omegatsolutions Well, it is thier their legal department https://wordpress.com/support/report-blogs/legal-guidelines/ so it is correct. if all these people are frustrated as from my opinion you are just laughed at and you think it is funny! I don’t believe they provide support which I have already addressed in a letter to your legal so please get a grip. As I have been misled by them. There is no identity of who these people are that are replying so go with what you want you can email them at legal(at)wordpress.com just replace (at) with @. I gave them simple thing to do which they obfuscated and provided no help just misleading information. Please ask them to get a Grip!
-
@omegatsolutions Billing is the correct team to assist you with this specific issue.
@thestealingofemily you apparently have some kind of issue with the help you’ve received in the WordPress.com community forums. If that is the case, keep to your own forum thread and stop “assisting” other forum members (as you are and as I am) with incorrect/misdirected information. That’s not helping.
If you don’t know who is replying to you in the forums, refer to this support guide. https://wordpress.com/support/help-support-options/getting-help-in-the-forums/
If you want to volunteer in these forums, refer to this guide: https://wordpress.com/support/wordpress-com-volunteers/
-
@omegatsolutions We wanted to let you know that our Billing Support team has received your ticket and is currently reviewing your account. They will reach out to you directly through the ticket to address your concerns.
Please keep in mind that we are unable to provide assistance for this matter through the public support forums. Kindly await their response via the ticketing system.
Thank you for your understanding and patience!
- The topic ‘Inability to purchase a plan’ is closed to new replies.
WordPress.com Forums 