Inaccesible website

  • Unknown's avatar
    oswaldormn9 · Member ·

    My website is inaccesible due to an SSL error https://maiess.com

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hello,

    Thank you for reaching out for support. I understand there’s an SSL error with your website, but want to let you know that your site is not within our managed hosting platform here at WordPress.com. As a result, it limits our ability to investigate and assist with issues for sites which are not directly hosted by us. In essence, our hands are tied when it comes to direct assistance since your website lives on an alternative hosting provider.

    Just to inform you a bit more about our hosting service: it is done through WordPress.com and offers various features and direct support that are not available with the open-source version of WordPress. If you’re curious to learn more, please visit https://wordpress.com/hosting/ for more information.

    However, there is a good point to mention here: if you feel like the limitations of your current hosting are impacting your experience, it’s worth knowing that it’s possible to move your site to our hosting. We provide an easy-to-use migration plugin that makes that entire process simpler.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    Regarding the existing issue, the community support forums for the open-source version of WordPress are a great place for you to seek assistance. The forum community is always ready to help and advice on issues related to sites hosted using the open-source software version. Here is the link to access the support forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this information is helpful and let me know if you have any other questions!

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