Inaccurate billing

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  cynthiabonnell · Member · Feb 19, 2021 at 11:50 am

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  I attempted to transfer my domain a year ago but had no success I have never used your product! I’m requesting a refund yo my credit card please!

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  staff-doublebassd · Staff · Feb 19, 2021 at 3:00 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  cynthiabonnell · Member · Feb 19, 2021 at 4:19 pm

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  Hello and thank you for your response. Email link is (email visible only to moderators and staff)
  But billed to (email visible only to moderators and staff)

  I would appreciate your help with the refund!

  Thanks so much.

  Cynthia

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  staff-blorbo · Staff · Feb 19, 2021 at 7:47 pm

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  We’ll need you to post in this thread as the billed user, not just quote an email address.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

  Also, once logged in to the correct account, you can cancel and refund the charge via https://wordpress.com/me/purchases

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  cynthiabonnell · Member · Feb 19, 2021 at 8:03 pm

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  Hi again.. on that linkfir purchases on my account it says I’ve made no purchases and have no website!

  So can’t do that, ☺️

  Cynthia

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  cynthiabonnell · Member · Feb 19, 2021 at 8:04 pm

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  Hi again.. on that link for purchases on my account it says I’ve made no purchases and have no website!

  So can’t do that, ☺️

  Cynthia

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  staff-blorbo · Staff · Feb 19, 2021 at 8:11 pm

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  That is because you are not logged in as the account which was billed.

  You will need to log out of WordPress.com and log in as the correct account.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

  Once logged in to the correct account, you can cancel and refund the charge via https://wordpress.com/me/purchases