Inaccurate setup by wordpress

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  crcoyne2013 · Member · Apr 25, 2025 at 3:03 pm

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  Transaction details $319.80 Transaction: 04/19/2025 Posted: 04/19/20250 Merchant info WORDPRESS.COM, CA Additional info Transaction description WORDPRESS 2W3FZZZPNT WORDPRESS.COMCA
  request immediate assistance regarding a misconfiguration involving my recently purchased Business Plan and the domain SOLunconventional.com.

  Here’s the issue:

  • I purchased SOLunconventional.com and paid for a Business Plan to build and host my primary website under that domain.

  • However, the Business Plan appears to be unassigned or possibly linked to an old, inactive free site under crcoyne2013.wordpress.com, which is not the site I intended to use.

  • My Business Plan should be fully connected to SOLunconventional.com as my primary site and domain. At the moment, that domain appears to be floating without proper hosting or dashboard access.

  I’ve tried reaching out via chat support, but I’ve been caught in a loop—unable to get connected to a live Happiness Engineer despite my active paid plan.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)