Incompatible Theme

• 

  takingshaperecoverycoaching · Member · Apr 14, 2022 at 6:05 pm

  • Copy link
  • Add topic to favorites

  Hello, I have created a website theme in Canva, but get an error message that the theme is incompatible with WordPress when I try to upload it under ‘appearance’. I was hoping to receive guidance on how to properly install the theme I have spent much time making. Thank you very much. Clara.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Apr 14, 2022 at 6:20 pm

  • Copy link

  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, I believe you may need to install and activate https://wordpress.org/plugins/canva/ before you can use a Canva-designed theme in WordPress.