Incomplete refund

  • Unknown's avatar
    earthoholics · Member ·

    Hi I paid 99 but received on 86, I had cancelled the order on the same day as ordering, where is the missing 13 ? Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Which upgrade did you cancel, and when did you cancel and request a refund?

    There are no pro-rated refunds so be clear on that. Refunds https://en.support.wordpress.com/refunds/ are time limited.

    WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    The refund period for Domain Registrations and Renewals is 48 hours.
    It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    This thread is tagged with modlook for Staff support.
    What’s missing is the relevant information for Staff.

    Do you intend to use the domain URL on another site?

    Or do you wish to completely give up ownership of it?

    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    Please clarify. Also subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-ozmodiar · Staff ·

    I have processed the rest of that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

    Please let me know if there is anything else I can do for you and our apologies for any inconvenience.

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