Incomplete refund for bundle – need help

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  mileswhoward · Member · Oct 24, 2014 at 7:57 pm

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  I recently purchased a WordPress $99 bundle for a new blog and decided it wasn’t right for me. I followed the instructions here and canceled the whole thing, but the confirmation email I received said I would receive a “full” refund of $79 and not the $99 I paid. I’m well within the 48 hour window for canceling a domain name and getting the money back, so I don’t understand why $20 is missing from my refund.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 24, 2014 at 9:15 pm

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  Are you clear on the fact that if your cancel the domain URL there is no guarantee that you will be able to purchase it again?

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  mileswhoward · Member · Oct 24, 2014 at 11:34 pm

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  Yes, I’m clear on that, and fine with it. Thanks!

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  timethief · Member · Oct 24, 2014 at 11:37 pm

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  Good then all you need now is patience while waiting.

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  rachelmcr · Member · Oct 25, 2014 at 11:55 am

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  Hi there,

  Sorry about that! I see you purchased your domain driveallnight.org separately from the WordPress.com Premium plan. I just sent you a refund for the remaining $20 of that Premium plan.

  Please let me know if I can do anything more to help.