Incorrect and Fraudulent tax rate at Checkout, with NO human help

  • Unknown's avatar
    nutralabel · Member ·

    The tax is calculated wrong in my state at checkout, taxed at checkout (11.7%)! AZ state, county, and city tax = 9.2%. A difference of 2.5% overcharge!
    I’m not going to pay for illegal tax withholdings and aparently I can’t talk to a human, without purchasing a plan, that wants to scam me. That’s SO unethical!
    I wanted to purchase 2 years of the Commerce plan.
    The combined sales tax rate for ZIP code 85132 breaks down as follows:
    State tax (Arizona): 5.6%
    County tax (Pinal County): 1.6%
    City tax (Florence): 2.0%
    Total combined rate: 9.2%

    On an $864.00 purchase, 9.2% sales tax would be:
    864.00 × 0.092 = $79.49
    WordPress is charging me $101.09 in tax!
    A difference of $21.60!
    So, if it’s incorrectly calculating it for me, it’s doing that for everyone, and they’re not fixing it.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • sreehgs · Staff ·

    Hi there,

    I understand your frustration, and I want to assure you that we’re taking your concern seriously.

    I’ve taken note of the discrepancy you pointed out between the expected sales tax and what was applied during checkout.

    I’ve checking in on this with my team, and we’re currently reviewing it to ensure everything is in line with the correct tax rates for your location. We’ll follow up with you via email as soon as we have more details.

    We appreciate your patience while we look into this

  • staff-jeev · Staff ·

    Hello @nutralabel

    Thank you for your patience while our team investigated the issue. The underlying problem with the tax calculation has now been resolved, and you should see the correct tax reflected on the checkout page.

    Could you please check again and let us know if everything looks good on your end?

    I’ve also responded to your email, so feel free to continue the conversation there if you’re still experiencing any issues. We’re happy to help!

  • The topic ‘Incorrect and Fraudulent tax rate at Checkout, with NO human help’ is closed to new replies.