Incorrect Billing

  • Unknown's avatar
    bossingbettergmailcom · Member ·

    Hi,

    I have had a cancelled account for some time now and this week I was charged 408.00 NZD. Could I please request a refund. I had reached out through WP chat but with no response. Transaction ID WORD PRESS [redacted].

    Kindest regards

    Stephen
    Ps. For future communication my email is (email visible only to moderators and staff) (as bossingbetter.com is not active).

  • staff-ozmodiar · Staff ·

    The WordPress.com user account you are posting from is not the owner of any WordPress.com upgrades. In a situation like this, that typically means you ended up with a second WordPress.com account at some point and THAT account is the one that owns the upgrade that you’d like to have refunded. You’ll need to log into it and go here to request a refund:

    https://wordpress.com/me/purchases/

    If you are unable to find or log into the account that owns the upgrade, you can use our “Why was I charged?” tool that is built for this sort of situation.

    Why was I charged?

    Let us know if you have trouble or any further questions.

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