Incorrect Billing

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  taniatraps · Member · Dec 31, 2020 at 6:21 am

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  Hi,

  I have been billed AUD 120.00 to my credit card on 23 December by ‘WordPress [redacted by staff] Dublin## le Merchant” and I am unsure why as I have not used WordPress since initially creating a user profile to explore the features and do not believe I signed up for any paid services. Possible accounts are taniatraps or taniatrapla. Please can you help with this?

  Thanks
  Tania

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  staartmees · Member · Dec 31, 2020 at 6:36 am

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  You can find out more about that charge at https://wpchrg.wordpress.com/. On the same page you find a contact form to contact the Billing Team.

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  kokkieh · Staff · Dec 31, 2020 at 9:07 am

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  Hi Tania,

  Please don’t post transaction information here in the public forums. That transaction ID you posted can be used by anyone to gain access to your account.

  That transaction is for the annual renewal of the premium plan on the site, lowanwholefoods.wordpress.com that belongs to a different account.

  If you’ve lost your login details for that account, use that transaction ID from your credit card statement to verify your site ownership at https://wordpress.com/wp-login.php?action=recovery, and our account recovery team can help you regain access to the correct account. They can also help you with a refund at that point if you no longer want that upgrade.

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  taniatraps · Member · Jan 1, 2021 at 11:51 am

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  Thank you @staartmees and @kokkieh for your support. I have submitted a contact form to request that my credit card be removed from this account as it is the business website of a previous employer. Regards, Tania

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  supernovia · Staff · Jan 3, 2021 at 7:03 am

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  Thank you. For what it’s worth, I don’t see that ticket yet. If you don’t have a response yet can you try sending it again?

  You could also use wpchrg.com to reach out to billing.