Incorrect charge

• 

  labellechloe · Member · Dec 21, 2023 at 10:01 am

  • Copy link
  • Add topic to favorites

  Hi!
  I recieved a charge on my credit card of 90€ from your company. I had cancelled my subscription and I have closed my website a couple of years ago.

  I kindly ask you to refund me and stop the automatic charges.

  Thank you very much

  Patricia Rodriguez

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staartmees · Member · Dec 21, 2023 at 11:01 am

  • Copy link

  If you don’t know what a charge is about, check it yourself at https://wpchrg.wordpress.com/

• 

  staff-mckluskey · Staff · Dec 21, 2023 at 12:52 pm

  • Copy link

  Hi Patricia!

  I had a look at your account @labellechloe, and the only charge I see is a domain registration back in 2014. The domain in question is not registered anymore.

  I wonder if you’re talking about a site you created under a different account. Do you know the URL of that site so we can investigate? As @staartmees mentioned, you can also look for the transaction on this page: https://wpchrg.wordpress.com/. If the charge came from WordPress.com, you would see all the details and a link to contact us. Otherwise, the charge might be coming from a different hosting company.