Incorrect Charge

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  nlikowriter · Member · Mar 22, 2019 at 9:34 am

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  There has been an accidental charge of a website on my account and now my bank account refused the amount. How do I fix this?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 22, 2019 at 7:35 pm

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  Hi there,

  You filed a dispute with either PayPal or your bank, so we have issued you a charge back fee.

  Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

  Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

  Chargebacks and Disputes

  Let me know if you have any questions. Thanks!

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  nicolelikoauthor · Member · Mar 25, 2019 at 10:44 pm

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  Hi,

  This is me just on a different account. My account has been deactivated for now and I tried to recover it but it didn’t let me

  But anyway, I cancelled the dispute with the bank. Now what?

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  supernovia · Staff · Mar 26, 2019 at 12:19 am

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  It looks like you actually deleted the account with the dispute. Please try recovering it by responding to the deletion email. You’ll need to wait until the account recovery team reactivates it for you.