Incorrect ftp credentials

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  fabertu · Member · Apr 1, 2015 at 7:50 am

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  Hi,
  i’ve an huge problem with WordPress. I’ve installed it in a web hosting, but when i try to upgrade my themes or plugins, there is the follow message of error:
  “FTP Credentials are incorrect”. But i used my correct information.

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  pmciano · Member · Apr 1, 2015 at 3:42 pm

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  @fabertu

  WordPress.com sites don’t have FTP access:

  FTP Access

  It sounds like you’re referring to a self-hosted, WordPress.org site.

  Please visit the following link for a clear explanation of the differences between WordPress.com and WordPress.org:

  WordPress.com vs. WordPress.org

  Since your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  You may also wish to contact your host’s support team for more assistance.

  If you have any questions regarding WordPress.com, please let us know.

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  fabertu · Member · Apr 1, 2015 at 3:51 pm

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  Thank you!

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  pmciano · Member · Apr 1, 2015 at 7:36 pm

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  @fabertu

  You’re welcome.

  Let us know if you have any more questions.