Incorrect Order Association

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  chilwellness · Member · Jan 7, 2021 at 12:04 am

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  Hello,

  We have a customer (‘Bob’) who called us concerned with the fact that he is able to view another customer’s order. He logged into his account on our website, went to his order history, and saw order #12345 associated with his account even though #16897 is not their order. How did order #12345 become associated with this user? How can we fix this? Thank you!

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  kokkieh · Staff · Jan 7, 2021 at 6:34 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  Please contact support for the ecommerce plugin you’re using directly for help with this.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/