Incorrect Refund Bug?

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  mjrenfro · Member · Feb 14, 2016 at 3:55 am

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  Hi all,

  So recently I attempted to refund my Premium plan I purchased today for $79. However, I got a confusing message stating only a portion of the price will be refunded. Here’s the exact message for reference

  As your domain is 30 days old, you will be refunded $53.00, which is $79.00 for the plan minus $26.00 for the domain.

  What? I purchased the domain for $26 about a month ago. Then I upgraded to the Premium plan for $79 today. Since the $79 was the price of only the Premium plan, the full $79 should be refunded (not $53). Can someone please explain why this refund is only partial?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  mjrenfro · Member · Feb 15, 2016 at 4:34 pm

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  The full amount was refunded after I emailed WordPress.com’s support team.

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  starxedsteph · Member · Feb 15, 2016 at 6:33 pm

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  Hi mjrenfro,

  Sorry about that and glad to hear you got it worked out. Let us know if you need any additional help!