Incorrect Refund details

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  allsortsgroup · Member · Feb 4, 2014 at 12:56 am

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  Hello, I am attempting to get a refund for a WordPress.com Premium Upgrade which was charged to my Paypal Account on 31st January 2014, When I choose the Cancel button in ‘My Upgrades’ I am get the following message: ‘While your upgrade was purchased too long ago for this product’s 30 day refund policy, canceling now will ensure that it won’t be automatically renewed in the future.’ Clearly I am well within the 30 day refund period so not sure what is going on. Can you arrange to refund me, please. The details are
  Purchase: WordPress.com Premium (allsortsgroup.wordpress.com)
  2014/01/31 01:08 8YT18358AE4110050 $99.00
  I am also mystified as I had cancelled the payment with Paypal on 30th of January 2014.
  Thanks in advance,
  Val

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Feb 4, 2014 at 6:31 pm

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  Hi there,

  I have processed your refund for the WordPress.com Premium upgrade. Please note that it may take up to a week for the refund to show up in your bank account.

  Feel free to reach out if you have any questions!

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  allsortsgroup · Member · Feb 4, 2014 at 6:48 pm

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  Thanks for the excellent service!

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  gracejiyoung · Member · Feb 4, 2014 at 6:51 pm

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  You’re welcome!

  Cheers!