Incorrect renewal charge. No longer using domain.

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  projectsforjess · Member · Aug 2, 2017 at 2:42 am

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  I received this email but I’m no longer using this domain. How do I cancel the renewal charge? The domain is inactive.

  ‘Your WordPress.com domain —– renews soon.
  The domain, mapped to the site ‘—–.wordpress.com’ will renew automatically in 30 days.
  You will be charged $13 for this renewal on August 31, 2017. The charge will be made on your Visa XXXX, and will appear in the statement as WPCHRG.COM. ‘

  The blog I need help with is: (visible only to logged in users)

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  projectsforjess · Member · Aug 2, 2017 at 2:43 am

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  The blog I need help with is geekcatty.xyz, not coastcooking.com. There was an error in the above message.

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  montereyk · Member · Aug 2, 2017 at 2:46 am

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  Hey projectsforjess,

  You can take a look at this page for information on canceling your purchase.

  You can also contact support if you run into problems going through these steps!

  I hope this helps some,
  Monterey

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  projectsforjess · Member · Aug 2, 2017 at 7:01 am

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  Thank you for all your help, Monterey! It works. =)

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  gemmacevans · Member · Aug 2, 2017 at 10:03 am

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  Hi projectsforjess ,

  I received this email but I’m no longer using this domain. How do I cancel the renewal charge? The domain is inactive.

  The domain geekcatty.xyz is owned by another account — please login as geekcatty and reply here. Once you’ve done that I’ll be happy to help you cancel the renewal.

  Thanks!

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  geekcatty · Member · Aug 3, 2017 at 12:32 am

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  Hi Gemma,

  Thanks for the help!

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  gemmacevans · Member · Aug 3, 2017 at 10:37 am

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  Hi geekcatty,

  Thanks for logging in. Can you confirm you would like me to go ahead and cancel domain mapping for geekcatty.xyz?

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  geekcatty · Member · Aug 3, 2017 at 10:54 pm

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  Yes, please go ahead and cancel it. =)

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  gemmacevans · Member · Aug 4, 2017 at 8:42 am

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  Hi geekcatty,

  I’ve removed the domain mapping upgrade. It’s no longer active on your site and will not renew :)