Indents used to work for replies to comments; now don't
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I just moved from WordPress- hosted to another host.
Since then, despite having the same theme and the same boxes checked in the discussion section (10 levels) the replies to comments do not indent as they did, so that each reply was indented with respect to the comment that it was a reply to.The blog I need help with is: (visible only to logged in users)
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Hi Sharon – It looks like you have Jetpack installed, but you’re not currently using the Jetpack comments. Try turning those on in your Jetpack area of your Dashboard.
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Hi Sharon – I see that you’ve got indented comments and Gravatars now, although it looks like you’re still not using the Jetpack comments. Did you find another workaround?
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My screen shows that the Jetpack comments are activated… what am I missing?
And my comments are not indented, and there are no gravatars on the “recent comments” widget. ???
whoops I moved the blog to http://forestpolicypub.com/ so the problem is there
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Also when I moved the blog the statistics don’t seem to have moved.. was that supposed to happen?
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Hi Sharon – I was talking about your actual comments. See here:
http://forestpolicypub.com/2013/09/14/marlboro-signs-5-year-agreement-with-usfs-to-improve-air-quality/#commentsFor the Recent Comments widget, there isn’t an option to show Gravatars in self-hosted sites. However, there is likely a plugin or another way to insert them. You might ask for advice in the WordPress.org forums here:
http://wordpress.org/support/For your comments, the Jetpack comments look like this: http://cl.ly/image/3w2o2o0P3p2C
Do you have them enabled in the Jetpack panel here:
http://cl.ly/image/1J2f0s1X1U36Are you using any other sort of commenting plugin?
I can merge your stats for you, but it will only work if you used the Export/Import tools to move your content from one site to the other. If you did this, can you please reply and confirm the full URL of your old site? Thanks very much!
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Thanks, this is very helpful.
I installed a plug in to get my avatars in the recent comments.
So that works.I believe I activitated my jetpack comments.. http://forestpolicypub.com/wp-admin/admin.php?page=jetpack
I just uploaded a screenshot to that blog’s media, can you see it?
It looks activated but is not???We deleted the old site.. let me check if the person who moved it used the import/export. I will send you a note when I figure this out.
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Hi Sharon – We’re support for WordPress.com only, so I don’t have any access to your Bluehost site’s admin area. It looks like your Jetpack plugin might not be connected. Could you please try disconnecting and reconnecting it?
Once you’ve done that, you might need to deactivate the comment-specific plugins you’ve installed, in order to try out the Jetpack comments. Of course, if you like the comments as they are now, you’re welcome to stick with that.
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I deactivated and reactivated.. then i debugged and got this…
??? but it still doesn’t look the Jetpack comments are working…
Jetpack Debugging Center
Testing your site’s compatibily with Jetpack…
Your Jetpack setup looks a-okay!
Trouble with Jetpack?
It may be caused by one of these issues, which you can diagnose yourself:A known issue. Some themes and plugins have known conflicts with Jetpack – check the list. (You can also browse the Jetpack support pages or Jetpack support forum to see if others have experienced and solved the problem.)
An incompatible plugin. Find out by disabling all plugins except Jetpack. If the problem persists, it’s not a plugin issue. If the problem is solved, turn your plugins on one by one until the problem pops up again – there’s the culprit! Let us know, and we’ll try to help.
A theme conflict. If your problem isn’t known or caused by a plugin, try activating Twenty Twelve (the default WordPress theme). If this solves the problem, something in your theme is probably broken – let the theme’s author know.
A problem with your XMLRPC file. Load your XMLRPC file. It should say “XML-RPC server accepts POST requests only.” on a line by itself.
– If it’s not by itself, a theme or plugin is displaying extra characters. Try steps 2 and 3.
– If you get a 404 message, contact your web host. Their security may block XMLRPC.If none of these help you find a solution, click here to contact Jetpack support. Tell us as much as you can about the issue and what steps you’ve tried to resolve it, and one of our Happiness Engineers will be in touch to help.
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I don’t have any other comment plug-ins..that I know of.. not listed under “plugins” anyway.
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I am replying to this.. which I couldn’t find on this thread but the link took me here (??!!)
you said
I can merge your stats for you, but it will only work if you used the Export/Import tools to move your content from one site to the other. If you did this, can you please reply and confirm the full URL of your old site? Thanks very much!Yes, he used import/export but we deleted the old site. He did save the file, though, so potentially you could override our delete and he could add it back (1) or (2) we could load it onto a new blog.. what do you think? thanks!!!
Also the jetpack comments seem to be activated but still don’t work.
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Hi Sharon – Although the site was deleted, I was still able to merge the stats. :)
For the comments, could you please try deactivating all of your plugins, then reactivating Jetpack first? Check to see if the Jetpack comments are working then. If they are, then please reactivate each of your other plugins one-by-one. If a certain one causes Jetpack comments to go away again, then we’ve identified a plugin conflict. Let me know how that works!
If that makes no difference, please also try temporarily activating a default theme, such as Twenty Eleven, and see if Jetpack comments work with that theme. That would help us rule out a possible theme conflict.
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Thank you so much for bringing the stats back!
I think some things in Jetpack comments work while others don’t. For example I enabled “ask about blog subscription” and that turned up.
But instead of indenting it puts something like
@Guy Knudsen if you have a reply. The old way, with a WordPress hosted site, it didn’t do that. -
Hi Sharon – Your site isn’t currently running Jetpack comments at all, but just the default WordPress comments. If you have Jetpack comments enabled, I’m not sure why they aren’t working, but doing the trouble-shooting I suggested with deactivating the plugins and trying a default theme would be the first step.
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Sorry I had two links open and so I accidentally did not send my first paragraph where I said,
I deactivated all the other plugins and did try a default theme, 2011. With all that, nothing changed at all.
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Hi Sharon,
I checked with our Jetpack team about this, and the issue is that Jetpack Comments relies on the comment_form() function being used to display the comment form. Unfortunately, some themes still hard code a comment form instead of using this function.
If your theme hard codes the comment form, you or the theme author will need to replace it with comment_form() in order for Jetpack Comments to work correctly.
You can read more about this function here:
http://codex.wordpress.org/Function_Reference/comment_form
http://ottopress.com/2010/wordpress-3-0-theme-tip-the-comment-form/I hope this helps! :)
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Yes, this time when I tried 2012 the comments indented. So I guess we will have to change to another theme, unless i can find someone to replace the hard code.
thanks for your help!!
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