Inflated Analytics Numbers

  • Unknown's avatar
    milesb99871aceb · Member ·

    Hi there, I have been doing some reporting for a number of clients of mine (links to their websites below), and I have noticed that the average session duration looks very inflated to me, with it being over 14 minutes for the month of March, in comparison most of our other clients float between 1-2 minutes.

    Would you be able to give me a reason as to why that is? & how I can fix this please?

    Self-declared URL: https://adventurefarmdaynursery.co.uk/
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

    Since you’re using the open-source version of the WordPress platform, which operates differently from what we provide on WordPress.com, you can find help at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The community members in the open-source forum are well-versed in these matters and are in the best position to offer support.

    I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

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