info account

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  nifimages · Member · May 31, 2017 at 10:18 pm

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  Hi,
  I hope you can help me to find a solution. I wrote this e-mail 10 or 15 times during those years. I have an old account that I would like to delete it and I can’t access to it anymore in any way.
  I really hope you could help me.
  Thanks a lot

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  timethief · Member · May 31, 2017 at 10:38 pm

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  This is the support forum and our Support Staff cannot assist with Account Recovery; only Account Recovery Staff can assist. You have to start by recovering the account. https://en.support.wordpress.com/account-recovery/ Then you will be able to deactivate it. https://en.support.wordpress.com/deleting-accounts/

  What follows applies ONLY to wordpress.COM accounts. It does not apply to WordPress.ORG accounts.

  Companies, organizations and groups of any kind do not own sites. Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  * You will have to replace “name_of_blog” with the actual blog’s name in that URL.

  If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

  If you do not have the required access because you did not register the site you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  WordPress.COM Account recovery
  If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

  Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/