Info disappearing

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  sistasuga25 · Member · Nov 11, 2015 at 5:54 am

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  I haven’t posted in a few months so it seems like things have changed a bit. I am noticing that my information is disappearing on its own and that there are a lot of spaces between paragraphs I did not insert. I am trying to delete them but it seems that the site is frozen, therefore I can’t correct the issue. This concerns me.

  I am seriously thinking of going premium but don’t want to spend money if these are the types of issues I can look forward to dealing with. I’m currently working on a really important post.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Nov 12, 2015 at 1:03 am

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  Hi @sistasuga25, sorry you’re having trouble! Can you send a link to an affected post so we can investigate?

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  supernovia · Staff · Nov 12, 2015 at 1:04 am

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  Also, if you can take a full screenshot of the frozen screen, that would help us too. You can upload it to your media library or Cloudup.com

  Take a Screenshot

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  sistasuga25 · Member · Nov 12, 2015 at 2:40 am

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  Hi Supernova,

  Thank you so much for responding to my concerns. I went back today and was able to delete all of the returns/spaces that were in the post. I also reverted back to the last saved version.

  I really appreciate the swift response though, I was really frustrated. I am wondering if working in text is better than working in visual. For some reason I think that had something to do with my info disappearing. Thoughts?

  Thanks,

  Suga

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  supernovia · Staff · Nov 12, 2015 at 4:47 am

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  I’d be happy to take a look to see if that could have been a factor. Do you want to send a link to the affected post, or tell us its title?

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  sistasuga25 · Member · Nov 13, 2015 at 1:30 am

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  Hi Supernovia,

  Yes the title is Capital Jazz Super Cruise 2015 (no more newbie)

  Thank you

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  supernovia · Staff · Nov 13, 2015 at 6:01 am

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  Okay, I’ve looked over all of the revisions. They look like they were intentional. If you hadn’t intended to do that, you may want to change your password just in case.

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  sistasuga25 · Member · Nov 13, 2015 at 1:20 pm

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  Thanks much. I don't know how on the disappearing of text but figured it was on all of the spaces. Thank you for checking it out.

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  supernovia · Staff · Nov 13, 2015 at 6:47 pm

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  You bet. I guess another possibility is if you were editing the post in multiple tabs at once.. then inadvertently edited (and saved) an older version. If you do use multiple tabs to edit one post, you’ll want to avoid that. And the password change wouldn’t be a bad idea either. Good luck!

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  sistasuga25 · Member · Nov 13, 2015 at 7:30 pm

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  Thank you for those tips! Greatly appreciated!

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  supernovia · Staff · Nov 14, 2015 at 2:46 am

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  You’re very welcome. Enjoy your weekend!

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  sistasuga25 · Member · Nov 14, 2015 at 4:50 am

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  You too!