Information gone
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My site will not load on my admin page. Additionally, it says I have no posts or pages published and I’m having a mild panic attack.
The site I need help with is jessicagemma.com. It is not hosted by WordPress.com, but it is connected with Jetpack.
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Hi there,
Are you trying to access it through jessicagemma.com/wp-admin?
This site seems to be a self-hosted version of the WordPress software connected with Jetpack.
You might find this helpful as well: https://jetpack.com/support/troubleshooting-login-issues/
Let me know if that helps!
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Hi there,
Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted elsewhere. (GoDaddy)
Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
You can reach out to your host for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.
The WordPress.org forums are also a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting
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