insert feature for Word has disappeared

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  thebardonthehill · Member · Jun 15, 2013 at 1:30 pm

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  Yesterday, when I started a new post, the “button” to click in order to paste from Word and insert into the post was gone. It still is today. When I paste directly into the post, it switches to a font that is small and not very readable, shows html around something I “bold” instead of bolding it on the screen then. And, of course, it doesn’t hold the line indentions for the poems.

  Also (and this has been occurring for some time), in my stats, not everything shows up any more – the map doesn’t, for one.

  ???

  Thanks,
  Dennis Lange
  the bard on the hill

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jun 15, 2013 at 5:11 pm

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  Sounds like browser troubles to me. What browser and version are you using?

  See here as well: http://en.support.wordpress.com/browser-issues/

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  timethief · Member · Jun 15, 2013 at 6:24 pm

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  I agree with justjennifer. It sounds like a browser related issue so these troubleshooting steps may help you.

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies and JavaScript enabled: http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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  thebardonthehill · Member · Jun 15, 2013 at 6:42 pm

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  Thanks. I’ll check all that. But why would it suddenly switch from what it had been doing/allowing to not doing something when I’ve made no switch in browsers lately?

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  timethief · Member · Jun 15, 2013 at 6:43 pm

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  I don’t know why.

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  justjennifer · Member · Jun 15, 2013 at 6:46 pm

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  If you don’t regularly sign out and dump your browser cookies/cache, it can sometimes happen. Try the suggestions we gave you above and let us know how it goes.

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  thebardonthehill · Member · Jun 16, 2013 at 6:27 pm

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  Thanks to all. I’ll try the suggestions and check back.

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  timethief · Member · Jun 16, 2013 at 6:29 pm

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  You’re welcome and yes please work through the troubleshooting steps I posted above and report back to us.

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  thebardonthehill · Member · Jun 19, 2013 at 1:13 pm

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  I checked my browser, and the main one I use is ie9. But I also used Google Chrome and the problem with the posts is the same. I cleared my history and deleted the cookies, but no change. I haven’t had time to go to the next steps. I’ll keep you informed.

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  thebardonthehill · Member · Jun 22, 2013 at 4:58 pm

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  I haven’t gone further in the steps than what I said in my last report above. I haven’t had time. But I did check out my other blog and everything shows in the new post tool bars, specifically the last one that has the “w” for inserting a word document.

  Since I found that out, I emailed my son to check out my blog on his computer and his screen with “test post” didn’t show the “w” either.

  Does all this mean there is a problem with my blog and not my browser after all? I guess I’ll finish up the list above when I have time.

  Thanks,
  Dennis

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  timethief · Member · Jun 22, 2013 at 5:24 pm

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  I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  thebardonthehill · Member · Jun 22, 2013 at 5:45 pm

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  Thanks.

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  jackiedana · Member · Jun 24, 2013 at 4:42 pm

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  Hi thebardonthehill,

  To troubleshoot this for you, could you do the following:

  1) Confirm that you have clicked on the “Kitchen Sink” icon to open the second row of icons:
  http://en.support.wordpress.com/visual-editor/#row-2

  2) Paste the direct link to the site that is not working for you

  3) Please take a screenshot of the editor window that does not show the Post from Word button and upload it to your media library?
  http://en.support.wordpress.com/make-a-screenshot/

  As far as your map goes, it will only appear when you have visitors for the current day to display.

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  thebardonthehill · Member · Jun 24, 2013 at 7:22 pm

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  Ah! That was it. I clicked on the kitchen sink icon and the 2nd row appeared. I don’t know why it disappeared to begin with, though. I remember when I first started the blog and I did that. Then, it suddenly disappeared about 10 days ago. Thanks. That will take care of that matter. At the time I said I wasn’t getting a map, I was getting daily visitors. I just haven’t posted anything new in more than a week.

  Thanks again.

  Dennis